The player will manage units and dispatch units depending on the player’s choice in a situation. Use your real-world location or anywhere else in the world to be your command center. New cites and 25x bigger maps along with 3D buildings bring your map to life when answering the new 60 emergency calls. You will deal with anything from instructing someone how to perform CPR, hear a murder story, or wasting time with a prank call. A new redesigned campaign mode with a story, objectives, and emails. A new dynamic system is in place for many parts of the game including, traffic system, seasons changing, and a day and night cycle.